Billing policy

This billing policy governs the financial terms that apply to every subscription to the LizPack services. By taking out a plan, the user accepts all of the conditions below.

LizPack offers several subscription plans:

• LizPack Free: a free trial plan, limited in time and usable once per account.
• LizPack Basic: the basic plan with the essential features, available monthly or yearly.
• LizPack Pro: the advanced plan with extended features, available monthly or yearly.
• LizPack Enterprise: a tailored plan. Contact our team for a quotation.

Prices are shown in US dollars (USD) unless stated otherwise. Yearly pricing comes with a discount compared with monthly pricing.

The payment methods accepted are:

• Card (Visa, Mastercard, and others): handled through Stripe. Auto-renewal is on by default.
• Mobile Money: handled through FedaPay. Available for yearly subscriptions only. No auto-renewal.
• Licence key: a prepaid key that activates or extends a subscription.

Payment is due when you subscribe. The subscription is activated once the payment has been confirmed by the payment provider.

Licence keys are prepared codes tied to a plan and to a specific duration (monthly or yearly). They are sold through our distribution partners.

Before any activation, a confirmation screen sets out the details of the plan and the duration. The user must give explicit consent.

When a user activates a licence key matching the same plan as their active subscription, the subscription is extended:

• The duration of the key (1 month or 1 year) is added to the current end date.
• The time left on the running subscription is kept in full.
• No pro rata is applied.

Card: the subscription renews automatically at the end of each period (monthly or yearly). The amount is taken from the card on file. The user can turn auto-renewal off from their account.

Mobile Money / licence key: no auto-renewal. The user must renew the subscription manually before it expires.

The user can cancel the subscription at any time from their account. The cancellation takes effect at the end of the current period: access to the services is kept until the expiry date.

• Card payment: if the payment is cancelled before it is confirmed (checkout abandoned), no amount is taken and the pending subscription is cancelled automatically.
• Licence key: no refund is possible after activation. Check the details carefully before confirming.

An invoice is generated automatically after every confirmed payment. Invoices are available from your account, under « Subscriptions > Invoices ».

For card payments, a hosted Stripe invoice is also available.

Géodonnée Inc. reserves the right to change the prices of the LizPack plans. Any change will be notified to users at least 30 days before it takes effect. Running subscriptions are not affected until their next renewal.

For any question about billing, you can contact our team: