Administering your instance

Each instance has its own Lizmap administration, at your portal's address followed by /admin.php. That is where your portal's accounts, groups and rights are managed. The customer area gives you its address and the initial credentials; the screens themselves are Lizmap's, described in its documentation.

1. Open Instances and click Manage on the instance's card.
2. Click the Map portal card to expand it.
3. Under Administrator access you will find the administration URL, the Login and the Password. The eye shows the password, the icon next to it copies it.
4. Open opens the administration in a new tab. Sign in with these credentials.

The credentials shown are those set when the instance went live: the login admin and the password admin, the same for every instance. The instance page presents them as Initial password. As soon as you change this password in Lizmap, the page says Changed in Lizmap and stops showing the old one: it does not know the one you chose, since Lizmap keeps it only in an unreadable form. So keep your new password somewhere safe: the customer area can neither retrieve nor reset it. If you have lost it, write to support.

An instance brings several programs together: the Lizmap portal, QGIS Server, the PostgreSQL/PostGIS database and a Redis cache. We install them and keep them running. You never have access to the server itself: your work goes through the customer area, the Lizmap administration and QGIS.

This split tells you where to look when something goes wrong. An empty, wrong or slow map almost always comes from the project: the project validator tells you before your visitors notice. An unreachable portal, or a service shown as Inactive or Degraded while the instance is started, is ours to fix: write to support.

Keep the originals of your projects and data. The customer area offers no way to go back to the previous version of a file that has been replaced or deleted.

Two directories coexist, and they do not talk to each other. An account in one opens nothing in the other.

Your LizPack account and your team

Your LizPack account opens the customer area: instances, databases, files, subscriptions. From the Pro plan, you invite colleagues there from Team. Each one gets a role (Administrator, Publisher, Viewer or Custom), permissions and the list of instances they can see. These accounts do not open your restricted maps.

A member with the View the instances permission sees the instance page as you do, database connection details included. Choose their permissions accordingly.

Your portal's accounts

They are created in the instance's Lizmap administration, not in the customer area. They are used to open maps that are not public and to allow online editing of data. Lizmap sorts them into groups and grants its rights per group, repository by repository.

An instance's security is shared between what we hold and what you decide.

The activity log records the actions taken from the customer area. If you think a password has leaked, change it at once: the Lizmap administration one in Lizmap, your LizPack account one with Change the password, in Security.